E-commerce & Retail

Order updates, delivery alerts and SMS campaigns that bring shoppers back
Shoppers want to know where their order is. 23 Telecom sends order confirmations, shipping updates and sales campaigns by SMS to 230+ countries, triggered straight from your store through our REST API, with clicks and conversions tracked for every campaign.
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From checkout to doorstep

Automatic updates at every step of the order.

  • Order and shipping notifications

    Confirmed, shipped, out for delivery
    Trigger a message from your store or order system at every step: order confirmed, payment received, shipped, out for delivery, delivered. One API call reaches up to 100 customers, and the right encoding is chosen automatically, so messages read correctly in any language.
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  • Sales and cart-recovery campaigns

    Flash sales, restocks, abandoned carts
    Announce flash sales and restocks, and remind opted-in customers about items left in their cart. Short links track every click and conversion, so you see which campaign actually sold, and step-by-step guides connect 23 Telecom to Klaviyo, Braze, HubSpot and other marketing platforms.
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  • Account and checkout security

    OTP for logins and payments
    Verify new accounts and protect checkout with SMS one-time passwords. Block the countries you don't ship to, so messages and budget only go where your customers are: blocked numbers are never queued or billed.
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  • Two-way conversations

    Two-way SMS and chat apps
    Let customers reply instead of calling support: two-way SMS brings their answers back to you, and 23 Telecom also offers WhatsApp, Viber and Telegram messaging for order questions, returns and delivery changes.
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Fewer support calls
Customers stay informed
Proactive updates answer 'where is my order?' before it is asked.
Measurable campaigns
Clicks and conversions
See which campaigns convert, not just what was sent.
Country controls
Send only where you sell
Blocked destinations cost nothing.
Customers can reply
SMS, WhatsApp, Viber, Telegram
Answer order questions on the apps shoppers already use.

Other industries

iGaming & Online Betting

OTP, payment alerts and player messaging for casinos and sportsbooks.
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Let's talk about your messaging

Tell us your countries, volumes and use case, and our team will get back to you with the right setup.

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